Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or “User”) and Reverie Ventures LLC d/b/a CleanSlate. They govern your access to and use of the CleanSlate website, web application, mobile applications, and related services (together, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy (at thecleanslateapp.com/privacy), which is incorporated here by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of a business or other entity, you represent that you are authorized to bind that entity, and “you” includes that entity.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use by cleaning contractors — including those who clean short-term rentals (STRs) and those who perform regular or residential cleaning — and the property owners, managers, and homeowners they work with (each, a “Host”). It is not for personal, family, or household purposes.

3. Accounts, Roles, and Responsibility

3.1 Registration. You must provide accurate, current, and complete information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at hello@thecleanslateapp.com of any unauthorized use.

3.2 Roles. CleanSlate provides separate experiences for Cleaners and Hosts, and a tiered access model (e.g., Owner, Manager, Contributor, Viewer) for invited collaborators within an account. You are responsible for the access levels you grant and for the actions of users you invite. You represent that you are authorized to invite each collaborator and to grant them access to your account’s data.

3.3 Account data. Each account’s data is logically isolated from other accounts. You may not access, or attempt to access, any account or data that is not yours.

4. What CleanSlate Is — and Is Not

4.1 CleanSlate is a software tool. The Service helps Cleaners and Hosts organize cleaning schedules, generate and review invoices, and record or facilitate payment for cleaning services. CleanSlate is not a party to, and is not responsible for, the underlying cleaning services or the business relationship between a Cleaner and a Host.

4.2 We do not employ or control Cleaners. CleanSlate does not provide cleaning services, does not employ Cleaners, and does not direct or control the manner, means, timing, pricing, or quality of any cleaning service. Cleaners and Hosts contract directly with one another; CleanSlate is neither an employer, agent, broker, joint venturer, nor partner of either.

4.3 No responsibility for the underlying relationship. We are not responsible for, and disclaim all liability arising from: the performance or non-performance of any cleaning service; the accuracy of rates a Cleaner sets; disputes between a Cleaner and a Host; non-payment, late payment, or chargebacks; or any agreement between Cleaner and Host. Any dispute about the cleaning service or payment for it is solely between the Cleaner and the Host.

5. Invoices — From Connected Calendars or Manual Entry

5.1 How invoices are generated. For short-term rentals, the Service lets you connect third-party calendar feeds (e.g., Airbnb, VRBO, Booking.com, or other iCal sources) so it can detect bookings and generate draft invoices automatically; you represent that you have the right to connect any calendar you add. For regular or residential cleaning, there is no calendar — you enter each cleaning yourself (you set the dates), and the Service builds draft invoices from those entries. The rest of this section applies whether your invoices come from a connected calendar or from cleanings you enter.

5.2 The feed data is not ours and may be incomplete. Calendar data is supplied by third-party platforms outside our control. We do not guarantee that feed data is accurate, complete, current, or available, and we are not responsible for errors, omissions, delays, or changes in that data — including bookings that a platform does not expose (for example, stays that completed before you connected the feed).

5.3 You must review every invoice. Draft invoices are estimates generated from third-party data and are provided for your convenience. The Cleaner is responsible for reviewing and confirming each invoice before submitting it, and the Host is responsible for reviewing it before approving or paying it. You — not CleanSlate — are responsible for the accuracy of the amounts you submit, approve, and pay. CleanSlate does not guarantee any invoice amount.

6. Payments

6.1 We facilitate; we do not process or hold funds. Where the Service supports in-app payment, payments are processed by Stripe through Stripe Connect, subject to the Stripe Connected Account Agreement and Stripe’s other terms. CleanSlate is not a bank, money transmitter, or payment processor; we do not take possession of, hold, or control funds. Funds flow from the Host directly to the Cleaner’s connected Stripe account; Stripe is the regulated party that moves and holds funds.

6.2 Facilitation fee. For payments processed in-app, CleanSlate charges a facilitation fee, in addition to any fees charged by Stripe. The current facilitation fee is disclosed in the Service, and we may change it on prior notice.

6.3 Recorded (off-platform) payments. The Service also lets a Host record a payment made outside the Service (e.g., Venmo, Zelle, check, cash). For recorded payments, CleanSlate is not involved in the transaction in any way and merely stores the record you enter.

6.4 No responsibility for payment disputes. We are not responsible for payment disputes, refunds, chargebacks, or non-payment between Cleaners and Hosts. Refunds and chargebacks are governed by Stripe’s terms and applicable law and are between the parties to the transaction.

6.5 Taxes. You are solely responsible for determining, collecting, reporting, and remitting any taxes associated with your use of the Service and the underlying cleaning services. CleanSlate does not provide tax, accounting, or legal advice.

7. Third-Party Services and Integrations

The Service integrates with independent third-party services, including Stripe (payments), Intuit/QuickBooks Online and Xero (one-way accounting export), calendar platforms (Airbnb, VRBO, Booking.com, and other iCal sources), and others. These services are provided by third parties under their own terms and privacy policies, are not controlled by us, and your use of them is at your own risk. We do not endorse or warrant any third-party service and are not responsible for their availability, accuracy, actions, or omissions, or for any fees they charge. We may add, change, or discontinue any integration at any time; your sole remedy is to stop using the affected feature or terminate your account.

When you direct the Service to connect to or exchange data with a third party (for example, to push an invoice to QuickBooks or Xero, or sync a calendar), you authorize us to do so on your behalf, and you represent that you have the right to grant that authorization.

8. Subscriptions, Free Trial, Fees, and Billing

8.1 Free trial. New accounts may receive a 75-day free trial with no credit card required. At or after the end of the trial, mutating features may become read-only until you subscribe; your historical data is preserved. We may modify or discontinue trials at any time.

8.2 Subscriptions. Paid plans (e.g., Cleaner, Host, Host Pro tiers, and any founding-member pricing) are billed in advance on a recurring basis through Stripe at the rates disclosed in the Service. Subscriptions automatically renew at the end of each billing period at the then-current rate for that plan unless you cancel before the renewal date.

8.3 Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access until then.

8.4 Refunds. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or downgrades.

8.5 Changes to plans and prices. We may change features, plans, and prices. For an increase to the price of your existing subscription, we will provide at least 30 days’ notice, and the change applies on your next renewal. Continued use after a price change takes effect constitutes acceptance.

Founding-member pricing. Where we offer founding-member pricing, your founding rate is locked for as long as your subscription remains continuously active. If your subscription lapses, is cancelled, or is not renewed, the founding rate no longer applies, and any subsequent subscription is at the then-current standard rate.

8.6 Additional collaborators. Plans may include a number of free invited collaborators, after which a per-collaborator fee applies, as disclosed in the Service.

9. Your Content and Data

9.1 You own your data. As between you and CleanSlate, you retain all rights to the data and content you submit or generate through the Service (your “Content”), including property, rate, invoice, and booking information.

9.2 License to operate the Service. You grant CleanSlate a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and transmit your Content solely as necessary to provide, secure, maintain, and improve the Service and as described in our Privacy Policy.

9.3 Aggregated and de-identified data. We may create and use aggregated or de-identified data derived from use of the Service for any lawful business purpose, provided such data does not identify you or any individual.

9.4 Our intellectual property. The Service, including its software, design, branding, and trademarks (including the CleanSlate name and marks), is owned by CleanSlate and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service per these Terms. No other rights are granted.

10. Acceptable Use

You agree not to: use the Service for any unlawful, fraudulent, infringing, defamatory, or harmful purpose; submit false or misleading invoices or payment records; access data or accounts that are not yours; interfere with or disrupt the Service or its security; reverse-engineer, scrape, or copy the Service except as permitted by law; resell or sublicense the Service; introduce malware; or use the Service or any data derived from it to train machine-learning models without our authorization. We may investigate and take appropriate action, including suspension or termination, for any violation.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY INVOICE, CALCULATION, CALENDAR DATA, OR THIRD-PARTY DATA WILL BE ACCURATE OR COMPLETE. WE DO NOT PROVIDE LEGAL, TAX, ACCOUNTING, OR FINANCIAL ADVICE. Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEANSLATE AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. THIS INCLUDES DAMAGES ARISING FROM THE UNDERLYING CLEANING SERVICES, PAYMENT DISPUTES, NON-PAYMENT, INACCURATE INVOICES OR CALCULATIONS, CALENDAR OR THIRD-PARTY DATA, OR ANY THIRD-PARTY SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100.

13. Indemnification

You agree to indemnify, defend, and hold harmless CleanSlate and its officers, members, and employees from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use or misuse of the Service; your Content; your violation of these Terms or applicable law; the cleaning services or your relationship with a Cleaner or Host; or your violation of any third party’s rights. We may assume exclusive control of the defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

14. Termination and Suspension

You may stop using and cancel the Service at any time. We may suspend or terminate your access at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms, engaged in fraud or unlawful activity, or created risk or legal exposure for us.

Account deletion and data retention. When you delete your account (or we terminate it), we immediately and irreversibly delete your login credentials and personal information, and we retain your financial records (such as issued invoices, including the names of the parties on them, since a valid invoice must identify the parties) for the period required for legal, tax, and financial-record purposes — currently approximately seven (7) years — as further described in our Privacy Policy. Account deletion is immediate and requires re-authentication, subject to the owner-account process described in our Privacy Policy (a sole owner of an account that still has other members must first remove or transfer those members, or ask us to complete the deletion for them). Your license to use the Service ends on termination, and accrued fees remain payable. Sections that by their nature should survive (including §§ 4, 6, 9, 11–13, 16, and 17) survive termination.

15. Changes to these Terms

We may modify these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new “Last updated” date or notifying you in the Service). Changes are effective when posted, and your continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service.

16. Governing Law and Dispute Resolution

16.1 Governing law and venue. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and, where applicable, the Federal Arbitration Act. Any arbitration or permitted court proceeding will be seated in the State of Delaware, and you and CleanSlate consent to the personal jurisdiction and venue of the state and federal courts located there.

16.2 Informal resolution first. Before bringing a claim, you agree to contact us at hello@thecleanslateapp.com and attempt to resolve the dispute informally for at least 30 days.

16.3 Binding arbitration; class-action waiver. Except for claims that qualify for small-claims court and claims for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association. Where you are acting as a consumer, the arbitration will proceed under the AAA’s Consumer Arbitration Rules (including its Consumer Due Process Protocol); otherwise it will proceed under the AAA’s Commercial Arbitration Rules. You and CleanSlate each waive the right to a jury trial and the right to participate in a class, collective, or representative action. Arbitration will take place on an individual basis only.

16.4 Right to opt out of arbitration. You may opt out of the arbitration agreement and class-action waiver in §16.3 by emailing hello@thecleanslateapp.com within 30 days of first accepting these Terms, stating your name and that you wish to opt out. Opting out affects only §16.3 and no other part of these Terms; if you opt out, disputes will be resolved in the courts identified in §16.1.

17. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and CleanSlate regarding the Service and supersede prior agreements.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is held unenforceable, the rest remains in effect.

No waiver. Our failure to enforce a provision is not a waiver.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Electronic communications. You consent to receive communications and notices electronically.

Apple App Store terms (if you downloaded the Service via the Apple App Store). This is an agreement between you and CleanSlate only, not Apple. Apple has no obligation to provide support or maintenance for the Service. Apple is not responsible for any product claims, including claims that the Service fails to meet applicable legal or regulatory requirements, and is not responsible for addressing any claims relating to intellectual-property infringement. Apple is a third-party beneficiary of these Terms and, upon your acceptance, has the right to enforce them against you.

Contact. Questions about these Terms: hello@thecleanslateapp.com · Reverie Ventures LLC.